Transparency means letting people know what’s going on – especially when dealing with a crisis.
Leaders can be open about the external environment, internal plans, performance, and how they feel about certain things happening around the workplace. To be more transparent leaders must:
1. Set crystal-clear expectations
2. Keep employees in the loop about the good and the bad things
3. Welcome honest feedback
4. Adopt an open-door policy
5. Plan time for one-to-one connect with employees
6. Share competitive pressures faced by the organization
7. Provide honest feedback about employee performance
While transparency builds relationships, increases productivity, and strengthens innovation, sometimes leaders need to cautious as well, like when
1. Information is confidential, irrelevant to the employees, or could trigger negative emotions
2. A leader is in a highly emotional or distracted state
Remember, a leader needs to take an approach that favors the free flow of information so that everyone on the team knows as much as possible about challenges that face inside and outside the organization and how the team can best work together to achieve a positive outcome.